Client Rights and Responsibilities

As a client receiving psychological and/or neuropsychological services, you have the following rights and responsibilities:

• You have the right to receive respectful, confidential, and professional psychological and neuropsychological services.
• You have the right to be informed about evaluation findings, diagnoses (when applicable), treatment options, risks, and expected outcomes.
• You have the right to participate actively in your evaluation and/or treatment planning and to ask questions at any time.
• You have the right to refuse or discontinue evaluation and/or treatment, with an explanation of possible consequences when clinically relevant.
• You have the right to privacy and confidentiality, within the limits of the applicable law (e.g., mandated reporting, court orders).
• You have the right to timely access to care and to be informed promptly of scheduling changes as soon as possible.
• You have the right to receive services free from discrimination based on any protected characteristic.
• You have the right to have your questions and concerns addressed promptly and respectfully.
• You have the right to receive clear information about fees, billing, and insurance policies.
• You have the right to access your clinical records and request amendments as permitted by law.
• You have the right to a safe and supportive environment during evaluation and/or treatment services.
• You have the right to report complaints or concerns without fear of retaliation.
• You have the right to receive care that respects your cultural, religious, and personal values.
• You have the right to know the credentials, licensure status, and professional role of your provider.

For minor patients, these responsibilities apply to the parent or legal representative.

• You agree to attend scheduled appointments on time and provide advance notice if you need to cancel or reschedule.
• You agree to provide accurate and complete information to support effective evaluation and/or treatment.
• You agree to participate actively in services and follow mutually agreed-upon recommendations to the extent possible.
• You agree to respect professional boundaries and office policies.
• You agree to inform your provider of changes in health, medications, or circumstances that may affect evaluation and/or treatment services.
• You agree to meet financial obligations as outlined in the practice's fee and payment policies.
• You agree to communicate concerns about care in a timely manner.
• You agree to respect the privacy and confidentiality of other clients and office matters.
• You understand that this practice does not provide emergency or crisis services and agree to use appropriate emergency or crisis resources when immediate assistance is needed outside of scheduled appointments.
• You agree to behave respectfully toward staff and others while on the premises or interacting with the practice.

If you have any questions or concerns about your rights or responsibilities, please ask at any time. Your comfort and understanding are important to us.